Refund policy

Returns & Refunds Policy

If your headband isn't quite right, we've got you.

Change of mind We accept change-of-mind returns within 14 days of delivery. To be eligible, the item must be unworn, in its original condition and packaging, with any tags still attached. For hygiene reasons we can't accept returns on items that have been worn or used.

How to start a return Email us at headbandco@gmail.com within 14 days of delivery with your order number and let us know what you'd like to return or exchange. We'll guide you through the next steps.

Return postage Return shipping costs for returns are the customer's responsibility. We recommend a tracked service, as we can't be responsible for items lost on their way back to us. If an item isn't returned in its original condition, you may be responsible for any loss in value.

Refunds Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds go back to your original payment method, less any original shipping costs. Please allow a few business days for it to appear, depending on your bank or provider.

Exchanges Happy to exchange for a different style or colour where stock allows. Just mention it when you contact us. Additional shipping costs may be charged to send out your exchange.

Faulty or incorrect items Australian Consumer Law protects you if something arrives faulty, damaged or not as described. This sits alongside our change-of-mind policy and isn't limited by the 14-day window. If there's a problem, email us with a photo and your order number and we'll make it right with a replacement, repair or refund.

Return address:

The Headband Co

PO Box 144, Blaxland NSW 2774, Australia

Please don't send anything back before contacting us first.

Questions? Email headbandco@gmail.com and we'll sort it out.